SIHOOM18 Ergonomic Office Chair for Big and Tall People Adjustable Headrest with 2D Armrest Lumbar Support and PU Wheels Swivel Tilt Function Black

I work approximately 10+ hours from home from Monday to Sunday depending on how crazy work gets. I needed a reliable chair and that is when I ran into ergonomic chairs and found the SIHOO M18 ergonomic chair after a crazy amount of days and hours or searching and reading reviews. Once I received the product and assembled it, I knew it was a good quality chair. It takes around 30-45 minutes to assemble with the tools provided with the product. It has great head rest, lumbar, sitting support. Bought it on October 2023 and provided everything I needed. About a week ago or so, I started noticing the tilt adjustment knob was getting stuck and not actually doing anything to the tilting tension. The back rest became wobbly. It was becoming a problem because I suffer from chronic neck and back pain and was the reason I had bought this product. Forgot to mention that it helped relieve my back and neck pain. I tried tightening the screws, disassembling and assembling the chair again, but nothing worked. My pain was getting worse and was affecting my work so I contacted the companies support group via email through amazon. I explained basically everything that I explained in this review and they requested some videos and pictures to see if they could find a solution. Those pictures and videos were sent. They replied and stated they would send me a new head rest, head rest mount, and new mechanism. I appreciated their quick reply and solution but I wanted to upgrade because I didnt want to experience the same pain again so I told them if I could get a discount to another SIHOO model, product models provided in email, for the same price amount of the replacement parts they were going to send me. They agreed after speaking to their supervisor!!!!! For me it was a surprise! I expected them to not care and just send me the parts they had mentioned. For the first time in my life, a company actually listened to its customer and found a solution that the customer needed! Plus, this was all solved from January 8 to January 12, 20205! They respond in such a quick manner, respectful, and professional! The products have a lifetime warranty and the company actually means it! I recommend the SIHOO M18 ergonomic chair for someone that wants to game comfortably or works in an office or from home at least 6-8hours a day. It is comfortable, sturdy, well made, tilting mechanism, comfortable sitting cushion, comfortable arm rest, great lumbar support, and AMAZING CUSTOMER SUPPORT!!

For reference, I'm 6'1" (fluctuating between 240-260 lbs. right now). I have a tech & writing job, so I spend a lot of time at the computer even at home. I also have numerous chronic joint injuries to include degenerative discs.Purchased on sale, so it cost the same as the last couple "gaming chairs" I had purchased. I could tell it was already several degrees of higher quality than those other chairs just from pulling it out of the box.Other chairs have thin metal bases which over time bend, the flimsy plastic handles snap off, and there just isn't enough seat area to go around. Not so with this chair. I am happy with my purchase.Pros:* Sturdy Metal Construction where it is expected; Extra thick plastic where the plastic goes.* 5 wide profile metal pronged wheel base; sturdy-smooth rolling wheels; well-balanced in all reclining positions; you'd have to try really really hard to tip it over.* 3 hard-set recline positions; Spring release recline mechanism (so you don't get thwacked); it doesn't recline to a full lying position, but it reclines far enough where you could fall asleep if using an external foot rest. The full upright is fully upright with no wiggle. Yes!!!* relatively deep seat; seat is wide enough for a decent manspread, especially since the arms can actually be adjusted outward rather than the static squeeze on the thighs;*noticeably more gas pressure in the cylinder makes it sturdier;*mesh back will enhance breathability; lumbar support is adequate (probably) for most peopleNeutrals/Cons:*The seat cushion is semi-firm, more so than "gaming chairs" which are soft and always bottom out very quickly. It isn't uncomfortable but not comfortable either, mostly because it feels like they designed the front for an edge sitter, rather than contouring it for your thighs. A 12-hour sit might not be in the cards. From experience, duplicating the mesh backing setup in the seat would be more supportive and comfortable than a foam seat. I put my silicone honeycomb seat pad on it. It fits perfectly so most minor inconveniences solved.* The head rest doesn't fully extend to my height for what you would expect for a head rest. However, I found that I could adjust it to where it is a neck rest and cradles the base of my skull. It is actually more comfortable when used this way, especially if you have disc issues.* The lumbar support, as I said, is adequate, but not up to the level of my $850 office chair. That's to be expected. A little more adjustability would be preferred though if you are going to advertise it as a feature. The seat is deep enough that I could add my own lumbar pillow, so problem solved.Trivial:* The instruction manel is a tad better than those Swedish manuals, and much better than most Chinese manuals. It is multi-lingual and everything is labelled properly and matches the labelling on the parts. It should be noted that a Shem is not a historical figure, it is a Washer.* Extra bolts and shems for every type. Not needed but appreciated.* Everything lines up as expected and tightens well. Even if there was slight manufacture defect, the engineers give you enough wiggle room for adjustments that you could even accommodate for effects.* A T-style tool was included. It was designed to make tightening a breeze and not aggravate my arthritis or rip skin off. Thank you!* A pair of cotton work gloves were included. They reminded me of Mickey Mouse gloves. The size reaches from my wrist to my first knuckle, so definitely not fitting. Also, the well designed parts and tools ensured there was little to no risk of hurting yourself. Although the thought is appreciated, the manufacturer could probably skip the inclusion. I will add them to my annual donation pile.Update (10/23/2022): Figured out the lumbar adjustment. It is now extremely comfortable. Disregard previous complaint. I've been sitting in this for hours now, and it actually makes my back feel better.

Muy buena compra, ya lo llevo usando casi mas de un año y el producto cumple con todo lo que dice y en general es muy cómoda el único punto que digo que es un poco engorroso es que los reposa manos no se puedan bajar de cierto punto nivelar lo que a veces si te gusta jugar video juegos durante un periodo de tiempo muy muy prolongado llegara al punto en el que te van a doler los codos por este mismo, supongo porque soy una persona de baja estatura, creo que los altos de pronto no tendrán este problema de resto todo el producto cumple con lo que dice y lo recomiendo es muy cómoda

Good value for the price. I was in so much pain sitting in my old chair. I am currently suffering from back pain and sciatica and this chair was just what i needed. Visually pleasing. A very elegant streamlined look. Adjustable lumbar support. Comfort and value at a low price.